{"text_format":"dbase-jsonl-2026-09-30","columns":[{"name":"HELP_CODE","type":"character","width":8},{"name":"TEXT","type":"character","width":72}],"n_rows":1511,"rows_kept":1511,"cut":false,"deleted_skipped":0,"read_ended":"whole","bounds":"16MiB/16384/4096/first_that_fit","version":"dbase_level_three","encoding_class":"enc_absent","reader":"statdb_count/9"}
["ADHOC","------------------------------Ad Hoc Reports--------------------------"]
["ADHOC",null]
["ADHOC","This option gives you the ability to design and create your own reports."]
["ADHOC","You decide what information is included or excluded, and you decide  how"]
["ADHOC","the information should appear on the report. This allows you to  build"]
["ADHOC","reports on-the-fly for just about any situation."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","Ad Hoc Reports Screen"]
["ADHOC",null]
["ADHOC","The Default Column Headers are automatically created for you. They"]
["ADHOC","are derived from the following three screens: the Service Request"]
["ADHOC","Detail Screen, Technician Hours and Activity Screen, and Project"]
["ADHOC","Screen.  They represent the fields where information is stored in"]
["ADHOC","each respective  screen."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","Getting Started"]
["ADHOC",null]
["ADHOC","The thing to remember is that you are designing a report from"]
["ADHOC","scratch.  You determine the width of the report, the fields to be"]
["ADHOC","used, the  type and order of information to be processed, and so"]
["ADHOC","forth. The process  of creating Ad Hoc Reports is outlined on the"]
["ADHOC","following text."]
["ADHOC",null]
["ADHOC","Tip:   It may be helpful to design some reports on paper first."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","Column Headers"]
["ADHOC",null]
["ADHOC","The first items to select are the Column Headers. The Column Headers"]
["ADHOC","that you choose are printed at the top of the report and determine"]
["ADHOC","what information is included in each column. The first one you select"]
["ADHOC","will be column number 1, which is the left-most column."]
["ADHOC",null]
["ADHOC","The available headers are listed in alphabetical order, with their"]
["ADHOC","respective Field Widths (in characters). You can use them or enter"]
["ADHOC","your own Custom Column Headers."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","[Spacebar]"]
["ADHOC",null]
["ADHOC","Use the navigational keys to highlight the field that you want as"]
["ADHOC","Column Header number 1. Mark the highlighted field by pressing [Space"]
["ADHOC","Bar] Toggle Column Order."]
["ADHOC",null]
["ADHOC","A \"1\" will appear on the screen. The [Space  Bar] marks and unmarks"]
["ADHOC","fields one at a time."]
["ADHOC",null]
["ADHOC","Note:  When you unmark numbers that precede higher ones, the order of"]
["ADHOC","the  numbers becomes disjointed, i.e. 2, 3, 5, 6.  This is OK,"]
["ADHOC","however.  The result is, in this example: field 2 will be column 1;"]
["ADHOC","field 3,  column 2; field 5, column 3; and field 6, column 4."]
["ADHOC",null]
["ADHOC","Tip:  You can avoid a disjointed numbering sequence by unmarking the"]
["ADHOC","columns  in order, from highest to lowest. Then, when you begin re-"]
["ADHOC","ordering  the columns, the numbering sequence will not be disjointed."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","Custom Headers"]
["ADHOC",null]
["ADHOC","With the first field still highlighted, you can enter a Custom Column"]
["ADHOC","Header, by pressing [F4] Edit. If you do not enter a Custom Header,"]
["ADHOC","the Default Header will be used. Each Custom Header is limited to  a"]
["ADHOC","maximum of 20 characters."]
["ADHOC",null]
["ADHOC","The Column Widths at the right of the screen indicate the width of"]
["ADHOC","each Column Header. If no Custom Column Header is entered, the"]
["ADHOC","default  value is used. If a Custom Column Header is entered, the"]
["ADHOC","Column Width  will reflect the new Header."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","Report Width"]
["ADHOC",null]
["ADHOC","The Report Width field in the lower right corner represents the total"]
["ADHOC","width of the report. It contains the total number of characters"]
["ADHOC","within  the selected Column Widths, plus one space per Header to"]
["ADHOC","allow space  between columns on the report."]
["ADHOC",null]
["ADHOC","Next, highlight the field you want to use as column 2, and press"]
["ADHOC","[Space  Bar]. A \"2\" will appear."]
["ADHOC",null]
["ADHOC","Repeat this process until you have marked and ordered all of the"]
["ADHOC","fields  that you want to include as Column Headers for the report."]
["ADHOC","Keep track  of the Report Width."]
["ADHOC",null]
["ADHOC","The type of paper that is installed on the current printer will"]
["ADHOC","determine the maximum report width you can use."]
["ADHOC",null]
["ADHOC","So far we have chosen, ordered, and created our custom Column"]
["ADHOC","Headings."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","[F7] Sort Order"]
["ADHOC",null]
["ADHOC","Now determine the vertical order in which you would like records to"]
["ADHOC","appear in each column. Do you want them ordered by Date, Name, etc.?"]
["ADHOC","And do you want them listed in ascending or descending order?"]
["ADHOC",null]
["ADHOC","Note:  Ad Hoc Reports allow sorting only on the fields selected for"]
["ADHOC","the Column  Headers of the report. If no sort order is chosen, the"]
["ADHOC","records will  be sorted automatically on the first column in"]
["ADHOC","ascending order."]
["ADHOC",null]
["ADHOC","When you have decided upon an order, select [F7] Sort Order.  The"]
["ADHOC","available commands are listed at the bottom of the screen."]
["ADHOC",null]
["ADHOC","The first field will be highlighted and denoted with an \"A\" in the"]
["ADHOC","right-most column. This is the default setting: column 1 is"]
["ADHOC","automatically set to Ascending when no sort orders have  been chosen."]
["ADHOC","The sort type for Descending is \"D\"."]
["ADHOC",null]
["ADHOC","In this example, records are sorted in ascending order by SR Category"]
["ADHOC","and by Project Name. Ascending order is from lowest to highest, A  to"]
["ADHOC","Z, first to last. Descending order is the opposite."]
["ADHOC",null]
["ADHOC","Press [Space Bar] to change the Sort Type of the highlighted entry"]
["ADHOC","from \"A\" to \"D\" to \" \", each time you press  it. If left blank, the"]
["ADHOC","current field will not be used as a sort field.  If you would like to"]
["ADHOC","sort by another header, highlight that header  and press [Space Bar]."]
["ADHOC",null]
["ADHOC","Repeat this until you have marked each header that you want to sort"]
["ADHOC","by; then press [Esc] to exit."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","[F9] Totals/Subtotals"]
["ADHOC",null]
["ADHOC","Now decide when and where to calculate totals, how to group records,"]
["ADHOC","and what records to count."]
["ADHOC",null]
["ADHOC","Highlight each numeric field you want totals calculated for and press"]
["ADHOC","[F9] for each one. A \"Y\" will appear for each marked field."]
["ADHOC",null]
["ADHOC","Next, determine if you want subtotals calculated for any group of"]
["ADHOC","records. Highlight each field that you want to group records by, one"]
["ADHOC","at a time, and press [F8] for each one."]
["ADHOC",null]
["ADHOC","Groups will automatically be separated on the report by a blank line."]
["ADHOC","You can also have groups printed on separate pages."]
["ADHOC",null]
["ADHOC","There are two rules to keep in mind when you are selecting the Group"]
["ADHOC","By fields and the Total On fields. First, a Group By field must be"]
["ADHOC","one of the Sort By fields that you have already selected. Second,  a"]
["ADHOC","Total On field must be numeric. If you select a field that is not"]
["ADHOC","acceptable, you will get a message stating that you must select"]
["ADHOC","either  a sorted field or one that is numeric."]
["ADHOC",null]
["ADHOC","If you want to count any records, highlight each field that you want"]
["ADHOC","to count on, one at a time, and press [F10] for each one. A Y\" will"]
["ADHOC","mark the selection. The number of records counted is printed after"]
["ADHOC","each group of records. A grand total for each selected field will"]
["ADHOC","also be printed at the end of the report."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","[F10] Conditions"]
["ADHOC",null]
["ADHOC","Now determine what records you want to include on the report. Instead"]
["ADHOC","of working with every record in the database, you can qualify the"]
["ADHOC","records to report on. You may only want records within a certain Date"]
["ADHOC","Range. You decide. The possibilities are left to your imagination."]
["ADHOC",null]
["ADHOC","When you first create a report, the conditions will not be set up"]
["ADHOC","for you, as they are on the Condition screen. You will have to enter"]
["ADHOC","them on your own."]
["ADHOC",null]
["ADHOC","The first entry you should make on the Conditions screen is the field"]
["ADHOC","description. The fastest and easiest way to enter one is to use the"]
["ADHOC","available Help List. To do so, leave the Default Column Header empty"]
["ADHOC","and press [Enter].  The Help List will appear."]
["ADHOC",null]
["ADHOC","Use the navigational keys to highlight the entry you want, and press"]
["ADHOC","[Enter] to enter your selection into the current field."]
["ADHOC",null]
["ADHOC","Now go to the next field Relation. Enter one of the Relations  that"]
["ADHOC","are listed in the table. You can also leave the Relation  field blank"]
["ADHOC","and press [Enter] to use the Help List."]
["ADHOC",null]
["ADHOC","Then go to the next field Condition. Enter a Condition that works"]
["ADHOC","logically with the statement you are creating."]
["ADHOC",null]
["ADHOC","The Condition field is automatically formatted to accept only the"]
["ADHOC","entries that relate to the current Default Column Header. You will"]
["ADHOC","not be able to enter letters, for example, into the Condition field"]
["ADHOC","if the current field is a Date field. Furthermore, you must enter"]
["ADHOC","Conditions using only upper case letters. You may enter partial"]
["ADHOC","entries  for some fields."]
["ADHOC",null]
["ADHOC","If you are only going to use one statement to qualify records, you"]
["ADHOC","are through. If you want to add other fields, as in this example,"]
["ADHOC","use the Logicals to string together each of the individual"]
["ADHOC","statements.  The Logicals are: AND, OR, NOT, AND NOT, and OR NOT."]
["ADHOC",null]
["ADHOC","As mentioned before, there are several ways to qualify records. Once"]
["ADHOC","you play around with the parameters and view the outcomes, you will"]
["ADHOC","develop a good feel for what you are doing. The only rule to remember"]
["ADHOC","with Logicals is that if you have more than one statement, one of"]
["ADHOC","the statements must not have a Logical in order to signify  the end"]
["ADHOC","of the conditions."]
["ADHOC",null]
["ADHOC","To create another statement, select [F2] Add. Repeat the above"]
["ADHOC","procedures  for each of the parameters. When you have entered all of"]
["ADHOC","the statements  you want, press [Esc]. The main Ad Hoc screen will"]
["ADHOC","appear."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","[C] Config. Print"]
["ADHOC",null]
["ADHOC","After entering the conditions for your report, press [C] Config."]
["ADHOC","Print  to set up the remaining report options. When you press [C], a"]
["ADHOC","menu  will appear which reflects the current printer selected when"]
["ADHOC","you press  [Alt]-[P]."]
["ADHOC",null]
["ADHOC","On the first line, enter the Report Title that will print at the top"]
["ADHOC","of each page. If you would like each group that you selected earlier"]
["ADHOC","with [F8] Group By to print on separate pages, enter a \"Y\" on the"]
["ADHOC","second line."]
["ADHOC",null]
["ADHOC","The Page Width and Page Length must correspond to the type of printer"]
["ADHOC","and size of paper you are using. Enter the page width and length (in"]
["ADHOC","inches) on the appropriate lines."]
["ADHOC",null]
["ADHOC","Lastly, decide if you want the report to print in compressed print."]
["ADHOC","This can be useful if the report you designed has more columns than"]
["ADHOC","the page will allow in normal print. Compressed print allows more"]
["ADHOC","characters on a page."]
["ADHOC",null]
["ADHOC","If the current printer is set up as a Laser Printer under [Alt]-[P],"]
["ADHOC","the Laser printer screen will appear."]
["ADHOC",null]
["ADHOC","Landscape allows you to print the report lengthwise on the page. This"]
["ADHOC","is helpful when you are using several columns. If you select \"N\","]
["ADHOC","the report will print in portrait mode, just like the text on this"]
["ADHOC","page."]
["ADHOC",null]
["ADHOC","Next, choose whether or not to print in compressed print. When"]
["ADHOC","compressed  print and landscape are used together, a report up to 175"]
["ADHOC","columns  wide may be printed on a page."]
["ADHOC",null]
["ADHOC","Keep in mind that reports must be less than 80 characters wide in"]
["ADHOC","order to view them on screen."]
["ADHOC",null]
["ADHOC","At this point you have finished designing the sample Ad Hoc report."]
["ADHOC","Press [Esc] to return to the main screen."]
["ADHOC",null]
["ADHOC","You are now ready to choose the destination of your report."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","Printing Reports"]
["ADHOC",null]
["ADHOC","1. Printer"]
["ADHOC",null]
["ADHOC","When you select PRINTER, the application will build the report"]
["ADHOC","and send it to the current printer. Be sure the printer is on-line"]
["ADHOC","and ready before you select this option."]
["ADHOC",null]
["ADHOC","2. Screen"]
["ADHOC",null]
["ADHOC","Selecting the SCREEN option will display the first page of  the"]
["ADHOC","report on the screen. You may then scroll through any additional"]
["ADHOC","pages by pressing the spacebar once for each page. [Esc] allows"]
["ADHOC","you to exit the report."]
["ADHOC",null]
["ADHOC","The report width must be less than or equal to 80 characters in"]
["ADHOC","order to print to the screen. If it is greater than 80, you will"]
["ADHOC","receive a message stating that the report is too wide to display."]
["ADHOC",null]
["ADHOC","3, dBASE III File"]
["ADHOC",null]
["ADHOC","The DBASE III FILE option allows you to enter a destination  path"]
["ADHOC","and filename for the report. Do not enter an extension. The System"]
["ADHOC","will automatically add on a standard \".DBF\" extension."]
["ADHOC",null]
["ADHOC","This file can then be used directly by dBASE III or dBASE IV."]
["ADHOC",null]
["ADHOC","4. ASCII Text File"]
["ADHOC",null]
["ADHOC","When you select ASCII TEXT FILE, you are asked to enter a"]
["ADHOC","destination  path and filename for the report. Do not enter an"]
["ADHOC","extension. The System  will automatically add on a standard \".TXT\""]
["ADHOC","extension."]
["ADHOC",null]
["ADHOC","This file can then be imported into any software that accepts"]
["ADHOC","ASCII  file format."]
["ADHOC",null]
["ADHOC","5. Delimited ASCII Text File"]
["ADHOC",null]
["ADHOC","Selecting DELIMITED ASCII FILE will display a message requiring"]
["ADHOC","the user to enter a character that will separate the fields.  If"]
["ADHOC","the program you are going to use requires a particular delimiting"]
["ADHOC","character, select this option. Then enter the required character."]
["ADHOC",null]
["ADHOC","Then enter the desired path and filename for the report. Do not"]
["ADHOC","enter  an extension. The System will automatically add the"]
["ADHOC","standard \".TXT\" extension."]
["ADHOC",null]
["ADHOC","This concludes the process of creating and printing an Ad Hoc report."]
["ADHOC",null]
["ADHOC","The next item to discuss is how to store and update report"]
["ADHOC","configurations."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","[S] Save Report"]
["ADHOC",null]
["ADHOC","Sometimes you design reports that you like and use so much that you"]
["ADHOC","want to save them for future use. Other times you begin to design  a"]
["ADHOC","report and have to move on to other tasks before finishing."]
["ADHOC",null]
["ADHOC","Well, the great thing here is that you can save a report's"]
["ADHOC","configuration and access it later."]
["ADHOC",null]
["ADHOC","Any time during the creation of a report you can press [S] Save"]
["ADHOC","Report.  The System will ask you to enter a brief description for the"]
["ADHOC","report,  which will be used to help you identify it later."]
["ADHOC",null]
["ADHOC","Also, each time you exit the Ad Hoc Report generator, you will have"]
["ADHOC","the opportunity to save the current report configuration."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","Retrieving Reports"]
["ADHOC",null]
["ADHOC","Each time you access the Ad Hoc Report generator, you will be given"]
["ADHOC","a fresh screen, with none of the parameters set. You can  either"]
["ADHOC","create a new report from scratch or, if you have saved any  of your"]
["ADHOC","previous configurations, you can access them by pressing [P]."]
["ADHOC",null]
["ADHOC","When you select [P], a Help List of previously saved reports will"]
["ADHOC","appear. Highlight and select the report you want. The System will"]
["ADHOC","display the standard Ad Hoc Report generator screen, with the"]
["ADHOC","corresponding  configuration."]
["ADHOC",null]
["ADHOC","You are free to change the report, send it to the printer, screen,"]
["ADHOC","database file, or ASCII text file. You may want to use the same exact"]
["ADHOC","settings over and over again. You may want to just change a date or"]
["ADHOC","two each time."]
["ADHOC",null]
["ADHOC","The operating procedures are virtually the same as creating a report"]
["ADHOC","from scratch. All of the Processing Screens and Function Keys are"]
["ADHOC","the same. The difference is that previous reports already have"]
["ADHOC","parameters set."]
["ADHOC",null]
["ADHOC","Saving a report that you have chosen from the list of previously"]
["ADHOC","saved  reports involves a little more work than saving one that was"]
["ADHOC","newly  created. When you exit from the Ad Hoc option or press [S],"]
["ADHOC","the following  message will appear:"]
["ADHOC",null]
["ADHOC","This Report Already Exists. Overwrite? (Y/N)"]
["ADHOC",null]
["ADHOC","If you answer \"Y\", the previous report configuration will  be"]
["ADHOC","overwritten with the current configuration. The description of  the"]
["ADHOC","report will remain the same, but the date will change to reflect  the"]
["ADHOC","date when the report was changed."]
["ADHOC",null]
["ADHOC","If you do not want to overwrite the report, press \"N\". Then  change"]
["ADHOC","the report description so you can identify the new report from  the"]
["ADHOC","old one, which will remain unchanged. The date will automatically  be"]
["ADHOC","changed to reflect the date the new report was created."]
["ADHOC",null]
["ADHOC","This new report will be added to the list of saved reports. The next"]
["ADHOC","time you need this report, you can select it from the previously"]
["ADHOC","saved  reports list."]
["ADHOC",null]
["ADHOC",null]
["ADHOC","We have now finished the process of creating an Ad Hoc report. With  a"]
["ADHOC","little practice, you will be creating and perfecting your own Ad  Hoc"]
["ADHOC","reports in no time."]
["ADHOC",null]
["ADHOCC",null]
["ADHOCC","[F10] Conditions"]
["ADHOCC",null]
["ADHOCC","Now determine what records you want to include on the report. Instead"]
["ADHOCC","of working with every record in the database, you can qualify the"]
["ADHOCC","records to report on. You may only want records within a certain Date"]
["ADHOCC","Range. You decide. The possibilities are left to your imagination."]
["ADHOCC",null]
["ADHOCC","Press [F10] Conditions to display the screen on the following page."]
["ADHOCC","This screen is used to enter the conditions that you want to use to"]
["ADHOCC","qualify records."]
["ADHOCC",null]
["ADHOCC","When you first create a report, the conditions will not be set up"]
["ADHOCC","for you, as they are on the Condition screen shown on the previous"]
["ADHOCC","page. You will have to enter them on your own."]
["ADHOCC",null]
["ADHOCC","The first entry you should make on the Conditions screen is the field"]
["ADHOCC","description. The fastest and easiest way to enter one is to use the"]
["ADHOCC","available Help List. To do so, leave the Default Column Header empty"]
["ADHOCC","and press [Enter].  The Help List will appear."]
["ADHOCC",null]
["ADHOCC","Use the navigational keys to highlight the entry you want, and press"]
["ADHOCC","[Enter] to enter your selection into the current field."]
["ADHOCC",null]
["ADHOCC","Now go to the next field Relation. Enter one of the Relations  that"]
["ADHOCC","are listed in the table below. You can also leave the Relation  field"]
["ADHOCC","blank and press [Enter] to use the Help List."]
["ADHOCC",null]
["ADHOCC","Then go to the next field Condition. Enter a Condition that works"]
["ADHOCC","logically with the statement you are creating."]
["ADHOCC",null]
["ADHOCC","The Condition field is automatically formatted to accept only the"]
["ADHOCC","entries that relate to the current Default Column Header. You will"]
["ADHOCC","not be able to enter letters, for example, into the Condition field"]
["ADHOCC","if the current field is a Date field. Furthermore, you must enter"]
["ADHOCC","Conditions using only upper case letters. You may enter partial"]
["ADHOCC","entries  for some fields."]
["ADHOCC",null]
["ADHOCC","If you are only going to use one statement to qualify records, you"]
["ADHOCC","are through. If you want to add other fields, as in this example,"]
["ADHOCC","use the Logicals to string together each of the individual"]
["ADHOCC","statements.  The Logicals are: AND, OR, NOT, AND NOT, and OR NOT."]
["ADHOCC",null]
["ADHOCC","As mentioned before, there are several ways to qualify records. Once"]
["ADHOCC","you play around with the parameters and view the outcomes, you will"]
["ADHOCC","develop a good feel for what you are doing. The only rule to remember"]
["ADHOCC","with Logicals is that if you have more than one statement, one of"]
["ADHOCC","the statements must not have a Logical in order to signify  the end"]
["ADHOCC","of the conditions."]
["ADHOCC",null]
["ADHOCC","To create another statement, select [F2] Add. Repeat the above"]
["ADHOCC","procedures  for each of the parameters. When you have entered all of"]
["ADHOCC","the statements  you want, press [Esc]. The main Ad Hoc screen will"]
["ADHOCC","appear."]
["ADHOCC",null]
["ADHOCC",null]
["ADHOCS","[F7] Sort Order"]
["ADHOCS",null]
["ADHOCS","Now determine the vertical order in which you would like records to"]
["ADHOCS","appear in each column. Do you want them ordered by Date, Name, etc.?"]
["ADHOCS","And do you want them listed in ascending or descending order?"]
["ADHOCS",null]
["ADHOCS","Note:  Ad Hoc Reports allow sorting only on the fields selected for"]
["ADHOCS","the Column  Headers of the report. If no sort order is chosen, the"]
["ADHOCS","records will  be sorted automatically on the first column in"]
["ADHOCS","ascending order."]
["ADHOCS",null]
["ADHOCS","When you have decided upon an order, select [F7] Sort Order. The"]
["ADHOCS","following  screen will appear, listing the fields you have selected"]
["ADHOCS","as headers.  The available commands are listed at the bottom of the"]
["ADHOCS","screen."]
["ADHOCS",null]
["ADHOCS","The first field will be highlighted and denoted with an \"A\" in the"]
["ADHOCS","right-most column. This is the default setting: column 1 is"]
["ADHOCS","automatically set to Ascending when no sort orders have  been chosen."]
["ADHOCS","The sort type for Descending is \"D\"."]
["ADHOCS",null]
["ADHOCS","In this example, records are sorted in ascending order by SR Category"]
["ADHOCS","and by Project Name. Ascending order is from lowest to highest, A  to"]
["ADHOCS","Z, first to last. Descending order is the opposite."]
["ADHOCS",null]
["ADHOCS","Press [Space Bar] to change the Sort Type of the highlighted entry"]
["ADHOCS","from \"A\" to \"D\" to \" \", each time you press  it. If left blank, the"]
["ADHOCS","current field will not be used as a sort field.  If you would like to"]
["ADHOCS","sort by another header, highlight that header  and press [Space Bar]."]
["ADHOCS",null]
["ADHOCS","Repeat this until you have marked each header that you want to sort"]
["ADHOCS","by; then press [Esc] to exit."]
["ADHOCS",null]
["ADHOCT","[F9] Totals/Subtotals"]
["ADHOCT",null]
["ADHOCT","Now decide when and where to calculate totals, how to group records,"]
["ADHOCT","and what records to count."]
["ADHOCT",null]
["ADHOCT","Highlight each numeric field you want totals calculated for and press"]
["ADHOCT","[F9] for each one. A \"Y\" will appear for each marked field."]
["ADHOCT",null]
["ADHOCT","Next, determine if you want subtotals calculated for any group of"]
["ADHOCT","records. Highlight each field that you want to group records by, one"]
["ADHOCT","at a time, and press [F8] for each one."]
["ADHOCT",null]
["ADHOCT","Groups will automatically be separated on the report by a blank line."]
["ADHOCT","You can also have groups printed on separate pages."]
["ADHOCT",null]
["ADHOCT","There are two rules to keep in mind when you are selecting the Group"]
["ADHOCT","By fields and the Total On fields. First, a Group By field must be"]
["ADHOCT","one of the Sort By fields that you have already selected. Second,  a"]
["ADHOCT","Total On field must be numeric. If you select a field that is not"]
["ADHOCT","acceptable, you will get a message stating that you must select"]
["ADHOCT","either  a sorted field or one that is numeric."]
["ADHOCT",null]
["ADHOCT","If you want to count any records, highlight each field that you want"]
["ADHOCT","to count on, one at a time, and press [F10] for each one. A Y\" will"]
["ADHOCT","mark the selection. The number of records counted is printed after"]
["ADHOCT","each group of records. A grand total for each selected field will"]
["ADHOCT","also be printed at the end of the report."]
["ADHOCT",null]
["ADHOCT",null]
["HELP0000",null]
["HELP0000","What is LT HelpDesk?"]
["HELP0000",null]
["HELP0000","LT HelpDesk is a Network Management Application for entering,"]
["HELP0000","processing, & managing users' requests for Service and Support on"]
["HELP0000","hardware or software needs."]
["HELP0000",null]
["HELP0000","Whom is it For?"]
["HELP0000",null]
["HELP0000","LT HelpDesk is ideally suited for MIS Supervisors, Service"]
["HELP0000","Technicians, and End-Users and can accommodate almost anyone who"]
["HELP0000","manages service requests."]
["HELP0000",null]
["HELP0000","1. Organize & track service requests by User, Priority, Location,"]
["HELP0000","Category, Project, Type, Date, Time, Man-Hour, etc."]
["HELP0000",null]
["HELP0000","2. Identify specific areas where additional User Training could"]
["HELP0000","reduce the burden of End-User Support."]
["HELP0000",null]
["HELP0000","3. Relieve phone answering Bottle-Neck at Support Desk by allowing"]
["HELP0000","Users to enter Service Requests directly into the system via"]
["HELP0000","computers."]
["HELP0000",null]
["HELP0000","4. Create Custom Ad Hoc Reports regarding number of requests"]
["HELP0000","serviced, time spent, number of back logged requests, etc."]
["HELP0000",null]
["HELP0000","5. Create Reports for Today's Service Requests and Open Service"]
["HELP0000","Requests."]
["HELP0000",null]
["HELP0000","6. Enter Service Requests into the system via their own computer."]
["HELP0000",null]
["HELP0000","7. Monitor the progress of technicians as they respond to end-user"]
["HELP0000","requests."]
["HELP0000",null]
["HELP0000",null]
["HELP0000","How Does it Work?"]
["HELP0000",null]
["HELP0000","LT HelpDesk uses a menu-driven, function-key-oriented interface to"]
["HELP0000","maintain databases of Categories, Projects, Service Requests,  etc."]
["HELP0000","It allows you to add, edit, find, delete, sort and print information"]
["HELP0000","in a simple, easy manner."]
["HELP0000",null]
["HELP0000",null]
["HELP0000","---------------------------Access Levels-------------------------------"]
["HELP0000",null]
["HELP0000","LT HelpDesk provides three separate access levels. They are designed to"]
["HELP0000","give Supervisors, Users and Technicians access to the  options they"]
["HELP0000","require to perform their particular tasks."]
["HELP0000",null]
["HELP0000","I. Users"]
["HELP0000",null]
["HELP0000","Users enter and report on their own Service Requests. They are able"]
["HELP0000","to view the Technician's progress as he responds to the their"]
["HELP0000","requests.  Reports are functionally identical to the other two"]
["HELP0000","levels, except  Users only see their own Service Requests. Users"]
["HELP0000","cannot edit the Technician's  entries."]
["HELP0000",null]
["HELP0000","II. Technicians"]
["HELP0000",null]
["HELP0000","Technicians can process Service Requests, maintain Hours &"]
["HELP0000","Activities,  create Custom Ad Hoc Reports, and use LT HelpDesk's"]
["HELP0000","Databases Utilities. Technicians cannot edit or change Users entries."]
["HELP0000",null]
["HELP0000","III. Supervisors"]
["HELP0000",null]
["HELP0000","Supervisors can access all options, including the sensitive options"]
["HELP0000","ones, like System Security, which allows you to determine who gets"]
["HELP0000","to use the System and what access level they can use."]
["HELP0000",null]
["HELP0000","---------------------------Gaining Access-----------------------------"]
["HELP0000",null]
["HELP0000","To gain access to LT HelpDesk, your name and password must be set up on"]
["HELP0000","the System Security Screen in the Utilities  Module.  Once your name and"]
["HELP0000","password have been set up, you can gain access to the System by entering"]
["HELP0000","them into the System  Access Screen. (Passwords do not display when"]
["HELP0000","entered.)"]
["HELP0000",null]
["HELP0000",null]
["HELP0000","--------------------------Main Menu Options---------------------------"]
["HELP0000",null]
["HELP0000","LT HelpDesk consists of several options to help you maintain, process,"]
["HELP0000","and manage Service Requests. The Main Menu, illustrated below,  displays"]
["HELP0000","the available options of LT HelpDesk and allows you to conveniently"]
["HELP0000","access them."]
["HELP0000",null]
["HELP0000","Use the up or the down arrow keys to highlight a selection, and press"]
["HELP0000","Enter to activate it. You may also press the key corresponding to the"]
["HELP0000","first letter of the desired option.  If more than one option begins with"]
["HELP0000","the same first letter, only the first listed option will  be activated"]
["HELP0000","when  you press the corresponding letter. Options with MENU at the end"]
["HELP0000","of their names take you to a sub-menu."]
["HELP0000",null]
["HELP1000","----------------------------Service Requests---------------------------"]
["HELP1000",null]
["HELP1000",null]
["HELP1000","Users"]
["HELP1000",null]
["HELP1000","The Service Requests Screen allows Users to add,  find, edit, delete,"]
["HELP1000","print, and view Service Requests."]
["HELP1000",null]
["HELP1000","Note:  When you first access this module, the Service Requests Screen"]
["HELP1000","will be empty. Your first step is to add Service Requests."]
["HELP1000",null]
["HELP1000","Adding Service Requests"]
["HELP1000",null]
["HELP1000","[F2] allows you to add Service Requests to the Service Requests"]
["HELP1000","Screen. When you press [F2], the Service Requests Screen will change"]
["HELP1000","to input mode and await your input."]
["HELP1000",null]
["HELP1000","The Service Request Number is automatically incremented for each new"]
["HELP1000","Service Request. The Date and Time default to the current date and"]
["HELP1000","time. Requester defaults to current users Access Name."]
["HELP1000",null]
["HELP1000","Enter the appropriate information into the corresponding fields. The"]
["HELP1000","Service Request Category is the only field that must be filled. A"]
["HELP1000","Lookup Table of Categories can be accessed by pressing [PgDn] with"]
["HELP1000","the Status field empty."]
["HELP1000",null]
["HELP1000","Highlight and select the Category you want to use. When you have"]
["HELP1000","entered  all of the information you want, press [PgDn] to add the"]
["HELP1000","current Service  Request to the System."]
["HELP1000",null]
["HELP1000",null]
["HELP1000","Technicians"]
["HELP1000",null]
["HELP1000","The Service Requests Screen allows Technicians to find, edit, sort,"]
["HELP1000","print, and view Service Requests. It also allows Technicians to"]
["HELP1000","access  the Hours and Activity Screen."]
["HELP1000",null]
["HELP1000","Note:  When you first access this module, the screen may be empty, as"]
["HELP1000","shown  above. Service Requests must be added by Users or Supervisors"]
["HELP1000","before  you can process them."]
["HELP1000",null]
["HELP1000",null]
["HELP1000","Processing Requests"]
["HELP1000",null]
["HELP1000","[F4] Edit allows you to process Service Requests. When you press"]
["HELP1000","[F4], the Service Requests Screen will change to edit mode and await"]
["HELP1000","your input."]
["HELP1000",null]
["HELP1000","Enter the appropriate information into the corresponding fields. The"]
["HELP1000","Project Number is the only field that must be filled. A Lookup Table"]
["HELP1000","of Projects can be accessed by pressing [PgDn] with the Project"]
["HELP1000","Number field empty."]
["HELP1000",null]
["HELP1000","Highlight and select the Project you want to use. When you have"]
["HELP1000","entered  all of the information you want, press [PgDn] to add the"]
["HELP1000","current record to the System."]
["HELP1000",null]
["HELP1000",null]
["HELP1000","Hours per Activity"]
["HELP1000",null]
["HELP1000","[F8] Hours allows you to maintain hours per activity. When you press"]
["HELP1000","[F8], the Technician Hours and Activity Screen will appear.  Use the"]
["HELP1000","standard keys to process records."]
["HELP1000",null]
["HELP1000","Supervisors"]
["HELP1000",null]
["HELP1000","When Supervisors select Service Request on the Main Menu, the"]
["HELP1000","following  screen will appear. The Service Requests Screen allows"]
["HELP1000","Supervisors to manage Service Requests and access the Hours and"]
["HELP1000","Activity Screen."]
["HELP1000",null]
["HELP1000","Note:  When you first access this module, the screen may be empty."]
["HELP1000","Service Requests must be added by Users or Supervisors before you can"]
["HELP1000","process them.  Supervisors have access to all of the options listed"]
["HELP1000","for User and Technician."]
["HELP2000","-------------------------------Projects-------------------------------"]
["HELP2000",null]
["HELP2000","The Projects Screen allows Supervisors to add, edit, find, and delete"]
["HELP2000","Projects."]
["HELP2000",null]
["HELP2000","Note: When you first install LT HelpDesk, the Projects Screen will be"]
["HELP2000","empty. Before you begin using LT HelpDesk, you must add the Projects to"]
["HELP2000","which you will assign Service Requests."]
["HELP2000",null]
["HELP2000","---------------------------Adding Projects----------------------------"]
["HELP2000",null]
["HELP2000","[F2] Add allows you to add Projects to the Projects Screen."]
["HELP2000",null]
["HELP2000","When you press [F2], the Projects Screen will change to input mode  and"]
["HELP2000","await your input."]
["HELP2000",null]
["HELP2000","The Project Number is automatically incremented for each new Project."]
["HELP2000","The dates for Date Entered, Assigned, and Date Started default to the"]
["HELP2000","current date."]
["HELP2000",null]
["HELP2000","Enter the appropriate information into the corresponding fields. The"]
["HELP2000","Project Status Code is the only field that must be filled. A Lookup"]
["HELP2000","Table of Project Status Codes can be accessed by pressing [PgDn] with"]
["HELP2000","the Status field empty."]
["HELP2000",null]
["HELP2000","Highlight and select the code you want to use. When you have entered"]
["HELP2000","all of the information you want, press [PgDn] to add the current Project"]
["HELP2000","to the System."]
["HELP3000","-----------------------------Lookup Tables----------------------------"]
["HELP3000",null]
["HELP3000",null]
["HELP3000","What are Lookup Tables?"]
["HELP3000",null]
["HELP3000","Lookup Tables allow Supervisors to create, maintain, and view lists"]
["HELP3000","of valid Service Request Categories and Project Status Codes."]
["HELP3000",null]
["HELP3000","These lists provide LT HelpDesk with the data to perform input"]
["HELP3000","validations on records that are entered into the Service Request"]
["HELP3000","Module  and Projects Module. This is done by comparing the entries"]
["HELP3000","made by  users in those two modules to what has been entered on these"]
["HELP3000","Lookup  Tables."]
["HELP3000",null]
["HELP3000","In addition, these lists allow Users and Supervisors to look up and"]
["HELP3000","select valid Service Request Categories when processing Service"]
["HELP3000","Requests. Supervisors also have the ability to look up Project"]
["HELP3000","Status Codes when processing Projects."]
["HELP3000",null]
["HELP3000",null]
["HELP3000","Service Request Categories"]
["HELP3000",null]
["HELP3000","The Service Request Categories Lookup Table allows you to maintain a"]
["HELP3000","list of valid Service Request Categories. You can add,  edit, find,"]
["HELP3000","and delete categories, giving you the ability to customize the System"]
["HELP3000","to meet your needs."]
["HELP3000",null]
["HELP3000","When you first install LT HelpDesk, the Service Request Categories"]
["HELP3000","Screen will be empty, as shown above. Before you begin using LT"]
["HELP3000","HelpDesk, you must enter the categories that will be used to"]
["HELP3000","categorize Service Requests."]
["HELP3000",null]
["HELP3000",null]
["HELP3000","Project Status Codes"]
["HELP3000",null]
["HELP3000","The Project Status Codes Lookup Table allows you to set up and"]
["HELP3000","maintain  a list of codes for denoting the status of projects listed"]
["HELP3000","on the  Projects Screen."]
["HELP3000",null]
["HELP3000","This Project Status Codes Screen is automatically set up with six"]
["HELP3000","status codes. You are free to edit and delete these codes."]
["HELP4000","--------------------------------Reports-------------------------------"]
["HELP4000",null]
["HELP4000","Reports are available to all three levels. They allow you to see which"]
["HELP4000","service requests are due on the current day and which ones are still"]
["HELP4000","not completed. In addition, Technicians and Supervisors have the ability"]
["HELP4000","to create Ad Hoc Reports."]
["HELP4000",null]
["HELP4000","When you select REPORTS MENU on the Main Menu, TODAY'S SERVICE REQUEST"]
["HELP4000","FORMS and OPEN SERVICE REQUEST REPORT. These two reports are identical"]
["HELP4000","for all levels. Users, however, see only their own requests."]
["HELP4000",null]
["HELP4000","Supervisors and Technicians have access to a third report option,  Ad"]
["HELP4000","Hoc Reports."]
["HELP4000",null]
["HELP4000","TODAY'S SERVICE REQUEST FORMS"]
["HELP4000",null]
["HELP4000","This option allows you to print Service Request Forms for service"]
["HELP4000","requests due on the current day."]
["HELP4000",null]
["HELP4000","When you select TODAY'S SERVICE REQUEST FORMS, LT HelpDesk will look"]
["HELP4000","for any service requests listed on the Service Request Screen with a"]
["HELP4000","Due Date on the current day."]
["HELP4000",null]
["HELP4000","If any service requests are found, one form for each request will  be"]
["HELP4000","sent to the current printer."]
["HELP4000",null]
["HELP4000",null]
["HELP4000","OPEN SERVICE REQUEST REPORT"]
["HELP4000",null]
["HELP4000","This option allows you to print a list of service requests that are"]
["HELP4000","still open and have not yet been completed."]
["HELP4000",null]
["HELP4000","When you select OPEN SERVICE REQUEST REPORT, LT HelpDesk will look"]
["HELP4000","for service requests listed on the Service Request Screen  with a"]
["HELP4000","blank Completion Date."]
["HELP4000",null]
["HELP4000","If any service requests are found, an Open Service Request Report"]
["HELP4000","will be sent to the current printer."]
["HELP5000","------------------------------Utilities-------------------------------"]
["HELP5000",null]
["HELP5000","What are Utilities?"]
["HELP5000",null]
["HELP5000","Utilities allow Supervisors and Technicians to perform various"]
["HELP5000","routines  that affect the operation of LT HelpDesk. Included are"]
["HELP5000","tools  to reindex databases, set up printer configurations, and"]
["HELP5000","establish  system security."]
["HELP5000",null]
["HELP5000",null]
["HELP5000","For Technicians"]
["HELP5000",null]
["HELP5000","Technicians have access to all of the Utilities except for System"]
["HELP5000","Security, which is reserved for Supervisors. The  available Utilities"]
["HELP5000","for Technicians are shown below."]
["HELP5000",null]
["HELP5000",null]
["HELP5000","For Supervisors"]
["HELP5000",null]
["HELP5000","Supervisors have access to all three Utilities, as illustrated below."]
["HELP5000","System Security gives Supervisors the ability to determine who uses"]
["HELP5000","LT HelpDesk."]
["HELP5000",null]
["HELP5000",null]
["HELP5000","Reindex Databases"]
["HELP5000",null]
["HELP5000","In the event of an abnormal shut down to the System from power"]
["HELP5000","failure  or hardware malfunction, certain disruptive things may"]
["HELP5000","happen internally  to LT HelpDesk, preventing it from operating"]
["HELP5000","correctly."]
["HELP5000",null]
["HELP5000","If you know there has been a power failure or other abnormal shut"]
["HELP5000","down to the System, you will know to select Reindex Databases when"]
["HELP5000","the System is turned back on."]
["HELP5000",null]
["HELP5000","In some cases, however, you may be unaware of an abnormal shut down."]
["HELP5000","An indication that something disruptive has happened will be seen  in"]
["HELP5000","the way LT HelpDesk processes records users may be unable  to Find"]
["HELP5000","records that exist or Print reports with accurate information,  etc."]
["HELP5000",null]
["HELP5000","Tip:  Running Reindex Databases periodically optimizes the"]
["HELP5000","performance of  LT HelpDesk. It removes records that have been"]
["HELP5000","flagged for  deletion by the [F5] Delete process."]
["HELP5000",null]
["HELP5000","When you select REINDEX DATABASES, you will be asked the following"]
["HELP5000","question:"]
["HELP5000",null]
["HELP5000","Are You Sure You Want To Reindex The Databases? (Y/N)"]
["HELP5000",null]
["HELP5000","If you would like to continue, press \"Y\". The following  question"]
["HELP5000","will appear. Press \"N\" to return to the Utilities  Menu."]
["HELP5000",null]
["HELP5000","Is Everyone Else Out Of The System? (Y/N)"]
["HELP5000",null]
["HELP5000","LT HelpDesk must have exclusive use of each database in order  to"]
["HELP5000","properly reindex it. For this reason, everyone must be out of the"]
["HELP5000","System to complete this process. Answer \"Y\" if you are the only one"]
["HELP5000","using LT HelpDesk."]
["HELP5000",null]
["HELP5000",null]
["HELP5000","All Databases"]
["HELP5000",null]
["HELP5000","If you select ALL DATABASES, the System will begin reindexing  every"]
["HELP5000","LT HelpDesk database."]
["HELP5000",null]
["HELP5000",null]
["HELP5000","Selective Databases"]
["HELP5000",null]
["HELP5000","An index is usually corrupted if power failure or a computer error"]
["HELP5000","occurs while that database is in use. Choose SELECTIVE DATABASES  and"]
["HELP5000","reindex the database or databases that you were using at the time."]
["HELP5000",null]
["HELP5000","Move the highlight bar to the database you want to reindex and press"]
["HELP5000","[Space Bar] to select it. An asterisk will appear in the Selection"]
["HELP5000","column, as shown below. Repeat this process for each database you"]
["HELP5000","wish to reindex. Press [F9] to reindex all selected databases."]
["HELP5000",null]
["HELP5000",null]
["HELP5000","Printer Configuration"]
["HELP5000",null]
["HELP5000","LT HelpDesk is automatically set up to accommodate six standard"]
["HELP5000","printer configurations for reports and printouts. They are referred"]
["HELP5000","to as System printers. In addition, LT HelpDesk allows  you to add,"]
["HELP5000","edit, and delete printer configurations for other Custom  printers."]
["HELP5000",null]
["HELP5000","Adding Custom Printers"]
["HELP5000","1. If you want to use a printer that is not listed on the Printer"]
["HELP5000","Configuration  Screen, use [F2] Add, and add the printer to the"]
["HELP5000","list. All new printers  are referred to as Custom."]
["HELP5000",null]
["HELP5000","2. When you select [F2], the Printer Configuration Screen changes"]
["HELP5000","to  input mode, as shown below, and waits for you to enter"]
["HELP5000","information."]
["HELP5000",null]
["HELP5000","3. Consult your printer's Manual for the appropriate Compress"]
["HELP5000","code, Reset  Code, Landscape Code, etc."]
["HELP5000",null]
["HELP5000","4. Repeat this process for each printer you want to add. Then edit"]
["HELP5000","and  delete printers as necessary."]
["HELP5000",null]
["HELP5000","Note:  The Printer Configuration Screen allows you to maintain"]
["HELP5000","printer escape  codes for common printers. To utilize these codes"]
["HELP5000","once they have been  entered, use the [Alt]-[P] command and select"]
["HELP5000","the name of the printer  that you want to use. This will not"]
["HELP5000","physically attach your workstation  to the printer, but it will"]
["HELP5000","configure your printouts to print properly  to the current printer."]
["HELP5000","Use the standard method at your site to attach  to a printer."]
["HELP5000",null]
["HELP5000",null]
["HELP5000","System Security"]
["HELP5000",null]
["HELP5000","System Security allows Supervisors to set up and maintain the list"]
["HELP5000","of persons authorized to access LT HelpDesk. Only the persons  listed"]
["HELP5000","on the System Security Screen, illustrated below, will be able to"]
["HELP5000","access the System."]
["HELP5000",null]
["HELP5000","In addition, as described in Features, LT HelpDesk provides access on"]
["HELP5000","three different levels. System Security enables Supervisors to"]
["HELP5000","determine who gets to access which options."]
["HELP5000",null]
["HELP5000","When you install LT HelpDesk, there will be three users set  up to"]
["HELP5000","access the System, one for each Access Level: Supervisor, User,  and"]
["HELP5000","Technician. These names are listed without a First Name or Password."]
["HELP5000","To access the System using one of these names, only enter the Last"]
["HELP5000","Name as it appears on the System Security Screen."]
["HELP5000",null]
["HELP5000","Note:   One of the first things you will need to do after you install"]
["HELP5000","LT HelpDesk will be to add users to the System Security Screen, using"]
["HELP5000","[F2] Add."]
["HELP5000",null]
["HELP5000",null]
["HELP5000","Adding Users"]
["HELP5000",null]
["HELP5000","[F2] Add allows you to add Users to the System Security Screen."]
["HELP5000",null]
["HELP5000","When you press [F2], the System Security Screen changes to input mode"]
["HELP5000","and awaits your input."]
["HELP5000",null]
["HELP5000","Enter the appropriate information into the corresponding fields."]
["HELP5000","Access Level is the only field that must be filled (with 1, 2, or 3)."]
["HELP5000",null]
["HELP5000",null]
["HELP5000","Changing Access Levels"]
["HELP5000",null]
["HELP5000","By pressing [Alt]-[S] on the Main Menu, LT HelpDesk allows  you to"]
["HELP5000","change the current Access Level without having to exit the  System."]
["HELP5000","This gives you the ability to operate LT HelpDesk on  any level."]
["HELP5000",null]
["HELPIDX","Reindex Databases"]
["HELPIDX",null]
["HELPIDX","In the event of an abnormal shut down to the System from power"]
["HELPIDX","failure  or hardware malfunction, certain disruptive things may"]
["HELPIDX","happen internally  to LT HelpDesk, preventing it from operating"]
["HELPIDX","correctly."]
["HELPIDX",null]
["HELPIDX","If you know there has been a power failure or other abnormal shut"]
["HELPIDX","down to the System, you will know to select Reindex Databases when"]
["HELPIDX","the System is turned back on."]
["HELPIDX",null]
["HELPIDX","In some cases, however, you may be unaware of an abnormal shut down."]
["HELPIDX","An indication that something disruptive has happened will be seen  in"]
["HELPIDX","the way LT HelpDesk processes records users may be unable  to Find"]
["HELPIDX","records that exist or Print reports with accurate information,  etc."]
["HELPIDX",null]
["HELPIDX","Tip:  Running Reindex Databases periodically optimizes the"]
["HELPIDX","performance of  LT HelpDesk. It removes records that have been"]
["HELPIDX","flagged for  deletion by the [F5] Delete process."]
["HELPIDX",null]
["HELPIDX","When you select REINDEX DATABASES, you will be asked the following"]
["HELPIDX","question:"]
["HELPIDX",null]
["HELPIDX","Are You Sure You Want To Reindex The Databases? (Y/N)"]
["HELPIDX",null]
["HELPIDX","If you would like to continue, press \"Y\". The following  question"]
["HELPIDX","will appear. Press \"N\" to return to the Utilities  Menu."]
["HELPIDX",null]
["HELPIDX","Is Everyone Else Out Of The System? (Y/N)"]
["HELPIDX",null]
["HELPIDX","LT HelpDesk must have exclusive use of each database in order  to"]
["HELPIDX","properly reindex it. For this reason, everyone must be out of the"]
["HELPIDX","System to complete this process. Answer \"Y\" if you are the  only one"]
["HELPIDX","using LT HelpDesk."]
["HELPIDX",null]
["HELPIDX",null]
["HELPIDX","All Databases"]
["HELPIDX",null]
["HELPIDX","If you select ALL DATABASES, the System will begin reindexing  every"]
["HELPIDX","LT HelpDesk database."]
["HELPIDX",null]
["HELPIDX",null]
["HELPIDX","Selective Databases"]
["HELPIDX",null]
["HELPIDX","An index is usually corrupted if power failure or a computer error"]
["HELPIDX","occurs while that database is in use. Choose SELECTIVE DATABASES  and"]
["HELPIDX","reindex the database or databases that you were using at the time."]
["HELPIDX",null]
["HELPIDX","Move the highlight bar to the database you want to reindex and press"]
["HELPIDX","[Space Bar] to select it. An asterisk will appear in the Selection"]
["HELPIDX","column. Repeat this process for each database you  wish to reindex."]
["HELPIDX","Press [F9] to reindex all selected databases."]
["HELPPRT","Printer Configuration"]
["HELPPRT",null]
["HELPPRT","LT HelpDesk is automatically set up to accommodate six standard"]
["HELPPRT","printer configurations for reports and printouts. They are referred"]
["HELPPRT","to as System printers. In addition, LT HelpDesk allows  you to add,"]
["HELPPRT","edit, and delete printer configurations for other Custom  printers."]
["HELPPRT",null]
["HELPPRT","When you select PRINTER CONFIGURATION on the Utilities Menu,  the"]
["HELPPRT","following screen appears."]
["HELPPRT",null]
["HELPPRT","Adding Custom Printers"]
["HELPPRT","1. If you want to use a printer that is not listed on the Printer"]
["HELPPRT","Configuration  Screen, use [F2] Add, and add the printer to the"]
["HELPPRT","list. All new printers  are referred to as Custom."]
["HELPPRT",null]
["HELPPRT","2. When you select [F2], the Printer Configuration Screen changes"]
["HELPPRT","to  input mode, and waits for you to enter information."]
["HELPPRT",null]
["HELPPRT","3. Consult your printer's Manual for the appropriate Compress"]
["HELPPRT","code, Reset  Code, Landscape Code, etc."]
["HELPPRT",null]
["HELPPRT","4. Repeat this process for each printer you want to add. Then edit"]
["HELPPRT","and  delete printers as necessary."]
["HELPPRT",null]
["HELPPRT","Note:  The Printer Configuration Screen allows you to maintain"]
["HELPPRT","printer escape  codes for common printers. To utilize these codes"]
["HELPPRT","once they have been  entered, use the [Alt]-[P] command and select"]
["HELPPRT","the name of the printer  that you want to use. This will not"]
["HELPPRT","physically attach your workstation  to the printer, but it will"]
["HELPPRT","configure your printouts to print properly  to the current printer."]
["HELPPRT","Use the standard method at your site to attach  to a printer."]
["HELPPRT",null]
["HELPPRT",null]
["HELPSEC","System Security"]
["HELPSEC",null]
["HELPSEC","System Security allows Supervisors to set up and maintain the list"]
["HELPSEC","of persons authorized to access LT HelpDesk. Only the persons  listed"]
["HELPSEC","on the System Security Screen, will be able  to access the System."]
["HELPSEC",null]
["HELPSEC","In addition, as described in Features, LT HelpDesk provides access on"]
["HELPSEC","three different levels. System Security enables Supervisors to"]
["HELPSEC","determine who gets to access which options."]
["HELPSEC",null]
["HELPSEC","When you install LT HelpDesk, there will be three users set  up to"]
["HELPSEC","access the System, one for each Access Level: Supervisor, User,  and"]
["HELPSEC","Technician. These names are listed without a First Name or Password."]
["HELPSEC","To access the System using one of these names, only enter the Last"]
["HELPSEC","Name as it appears on the System Security Screen."]
["HELPSEC",null]
["HELPSEC","Note:   One of the first things you will need to do after you install"]
["HELPSEC","LT HelpDesk will be to add users to the System Security Screen, using"]
["HELPSEC","[F2] Add."]
["HELPSEC",null]
["HELPSEC",null]
["HELPSEC","Adding Users"]
["HELPSEC",null]
["HELPSEC","[F2] Add allows you to add Users to the System Security Screen."]
["HELPSEC",null]
["HELPSEC","When you press [F2], the System Security Screen changes to input mode"]
["HELPSEC","and awaits your input."]
["HELPSEC",null]
["HELPSEC","Enter the appropriate information into the corresponding fields."]
["HELPSEC","Access Level is the only field that must be filled (with 1, 2, or 3)."]
["HELPSEC",null]
["HELPSEC",null]
["HELPSEC","Changing Access Levels"]
["HELPSEC",null]
["HELPSEC","By pressing [Alt]-[S] on the Main Menu, LT HelpDesk allows  you to"]
["HELPSEC","change the current Access Level without having to exit the  System."]
["HELPSEC","This gives you the ability to operate LT HelpDesk on  any level."]
["HELPSEC",null]
["OPERPROC",null]
["OPERPROC","OPERATING PROCEDURES FOR LT HELPDESK"]
["OPERPROC","===================================="]
["OPERPROC",null]
["OPERPROC",null]
["OPERPROC","Operating the LT HELPDESK SYSTEM is simple"]
["OPERPROC",null]
["OPERPROC","To begin with, there are really only two things to learn."]
["OPERPROC",null]
["OPERPROC","1. How do you communicate with the System? (Input Phase)"]
["OPERPROC","2. How does the System communicate with you? (Output Phase)"]
["OPERPROC",null]
["OPERPROC","Input Phase"]
["OPERPROC",null]
["OPERPROC","Q.In general, how do you get the System to do what you want?"]
["OPERPROC","A.By pressing keys on the keyboard."]
["OPERPROC",null]
["OPERPROC","Q.How do you find and activate the options you need?"]
["OPERPROC","A.By using the arrow keys to highlight options and [\u0011ÄÙ] to activate"]
["OPERPROC","the highlighted one."]
["OPERPROC",null]
["OPERPROC","Q.How do you add records, then find, edit, delete, print, or sort"]
["OPERPROC","them?"]
["OPERPROC","A.By pressing Function Keys F2, then F3, F4, F5, F6, or F7, respect-"]
["OPERPROC","ively, throughout the System.  You will also use the standard"]
["OPERPROC","typewriter keys, arrow keys and other \"Navigational\" Keys."]
["OPERPROC",null]
["OPERPROC","Output Phase"]
["OPERPROC",null]
["OPERPROC","Q.In general, how does LT HELPDESK display  records and instructions?"]
["OPERPROC","A.By using the screen on the monitor."]
["OPERPROC",null]
["OPERPROC","Q.How does LTH allow you to find and select routines?"]
["OPERPROC","A.By displaying a list (a menu) of the main modules, from which other"]
["OPERPROC","sub-menus and routines can be accessed by using the arrow keys"]
["OPERPROC","and [\u0011ÄÙ]."]
["OPERPROC",null]
["OPERPROC","Q.How does LT HELPDESK allow you to add and process records?"]
["OPERPROC","A.By using computerized forms or lists, called \"Processing Screens\","]
["OPERPROC","which consist of Input Screens and Display Screens."]
["OPERPROC",null]
["OPERPROC","Chapter Layout"]
["OPERPROC",null]
["OPERPROC","This chapter begins with the Input Phase and focuses on what actually"]
["OPERPROC","happens when you press certain keys on the keyboard.  This is followed"]
["OPERPROC","by a discussion on the Output Phase - using Menus, Input Screens, and"]
["OPERPROC","Display Screens - which is followed by further operating procedures."]
["OPERPROC",null]
["OPERPROC","== Using Keys on the Keyboard =="]
["OPERPROC",null]
["OPERPROC","By using keys on the keyboard you will be able to add records, issue"]
["OPERPROC","commands, and ultimately control the operations of the entire System."]
["OPERPROC","LTH actually does the work for you.  All you do is provide it with"]
["OPERPROC","information and instructions, using keys on the keyboard."]
["OPERPROC",null]
["OPERPROC",null]
["OPERPROC","Four Types of Keys"]
["OPERPROC","------------------"]
["OPERPROC",null]
["OPERPROC","* Alphanumeric Keys"]
["OPERPROC","* Navigational Keys"]
["OPERPROC","* Function Keys"]
["OPERPROC","* Special Keys/Hot Keys"]
["OPERPROC",null]
["OPERPROC","- Alphanumeric Keys are standard typewriter keys and are used to enter"]
["OPERPROC","text and numbers into the System."]
["OPERPROC",null]
["OPERPROC","- Navigational Keys are keys which allow you to move the cursor about"]
["OPERPROC","the screen and access information in various locations.  They are"]
["OPERPROC","used in just about every operation."]
["OPERPROC",null]
["OPERPROC","For Menus:"]
["OPERPROC",null]
["OPERPROC","[\u0019] Moves highlighted bar down one option."]
["OPERPROC","[\u0018] Moves highlighted bar up one option."]
["OPERPROC",null]
["OPERPROC","For Display Mode:"]
["OPERPROC",null]
["OPERPROC","[\u0019]    Moves cursor down one entry."]
["OPERPROC","[\u0018]    Moves cursor up one entry."]
["OPERPROC","[PgDn] Moves cursor down one page."]
["OPERPROC","[PgUp] Moves cursor up one page."]
["OPERPROC","[End]  Moves cursor to bottom of list."]
["OPERPROC","[Home] Moves cursor to top of list."]
["OPERPROC",null]
["OPERPROC","For Input or Edit Mode:"]
["OPERPROC",null]
["OPERPROC","[\u0019]   Moves cursor forward one field."]
["OPERPROC","[\u0018]   Moves cursor backward one field."]
["OPERPROC","[ ]   Moves cursor right one character."]
["OPERPROC","[\u001b]   Moves cursor left one character."]
["OPERPROC","[\u0011ÄÙ] Moves cursor forward one field."]
["OPERPROC",null]
["OPERPROC","- Function Keys are keys on keyboards labeled \"F1\", \"F2\", etc.  They"]
["OPERPROC","are used by many different software programs, to issue the commands"]
["OPERPROC","that determine the action(s) taken by the program.  They are the"]
["OPERPROC","principle means of getting the System to accomplish your goals."]
["OPERPROC",null]
["OPERPROC","Function Keys are normally used in conjunction with Processing"]
["OPERPROC","Screens, where they are listed at the bottom of the screen and"]
["OPERPROC","followed by a brief description - F1 Help."]
["OPERPROC",null]
["OPERPROC","== Using Function Keys =="]
["OPERPROC",null]
["OPERPROC","To activate one, simply press the key corresponding to the function you"]
["OPERPROC","want to perform.  The System will either complete the selected process"]
["OPERPROC","on its own or inform you of what happens next."]
["OPERPROC",null]
["OPERPROC","Function Keys [F1] through [F7] are standard throughout the System and"]
["OPERPROC","are used in many operations.  They allow you to add, edit, delete,"]
["OPERPROC","print or perform other \"utility\"-type functions on records."]
["OPERPROC",null]
["OPERPROC","In many cases, Function Keys [F8] through [F10] will be available."]
["OPERPROC","These keys provide functions in addition to the standard keys."]
["OPERPROC",null]
["OPERPROC","This chapter concentrates on the general, System-wide operating proced-"]
["OPERPROC","ures of keys [F1] through [F7]."]
["OPERPROC",null]
["OPERPROC",null]
["OPERPROC","*[F1]Help displays reference information about the current operating"]
["OPERPROC","procedures."]
["OPERPROC",null]
["OPERPROC","When you select [F1], key assignments for Function Keys and"]
["OPERPROC","Navigational Keys will appear at the top of the screen; a scrollable"]
["OPERPROC","section of text will appear below."]
["OPERPROC",null]
["OPERPROC","Key(s)                     Purpose"]
["OPERPROC","---------------------------------------------------------------------"]
["OPERPROC","[Esc]        Deactivates Help and returns you to the previous screen."]
["OPERPROC","[Ctrl]-[Home]Displays full screen of text."]
["OPERPROC","[Ctrl]-[End] Displays Key Guide, with text below."]
["OPERPROC","[O]          Displays standard, System-wide Operating Procedures."]
["OPERPROC","[F6]         Prints Entire Manual or just the Current Module."]
["OPERPROC","Navigational Scrolls through the text, line to line, page to page,"]
["OPERPROC","or start to end."]
["OPERPROC",null]
["OPERPROC","*[F2]Add allows you to add records."]
["OPERPROC",null]
["OPERPROC","Automatic Sorting"]
["OPERPROC","-----------------"]
["OPERPROC",null]
["OPERPROC","Records on the screen are automatically sorted for you, based on the"]
["OPERPROC","current sort order, so you may add records at any position on the"]
["OPERPROC","screen.  You need not bother with finding a position to insert each"]
["OPERPROC","record; LT HelpDesk does it for you."]
["OPERPROC",null]
["OPERPROC","Entering Records"]
["OPERPROC","----------------"]
["OPERPROC",null]
["OPERPROC","When you select [F2], the fields of the Input Screen will be cleared"]
["OPERPROC","to provide space for the new record.  The record will become \"locked\","]
["OPERPROC","so that no one else can access it.  The cursor will be placed in the"]
["OPERPROC","first input field, and the System will be waiting for you to begin"]
["OPERPROC","entering information.  Enter the appropriate characters into the"]
["OPERPROC","corresponding field(s), using the Alphanumeric and Navigational Keys."]
["OPERPROC",null]
["OPERPROC","Key(s)                     Purpose"]
["OPERPROC","----------------------------------------------------------"]
["OPERPROC","Alphanumeric  Enters text and numbers into input fields."]
["OPERPROC","[\u0019]           Moves cursor forward one field."]
["OPERPROC","[\u0018]           Moves cursor backward one field."]
["OPERPROC","[Ä\u0010]          Moves cursor right one character."]
["OPERPROC","[\u0011Ä]          Moves cursor left one character."]
["OPERPROC","[\u0011ÄÙ]         Moves cursor forward one field."]
["OPERPROC",null]
["OPERPROC","Automatic Defaults"]
["OPERPROC","------------------"]
["OPERPROC",null]
["OPERPROC","To enable you to by-pass repeatedly entering frequently used"]
["OPERPROC","information, some fields on the screen (like \"Date\" fields) may"]
["OPERPROC","default to pre-determined settings.(e.g todays date)"]
["OPERPROC",null]
["OPERPROC","For the most part, you will be able to change defaults after they have"]
["OPERPROC","been displayed on screen; occasionally, though, to safe-guard against"]
["OPERPROC","record disruption, you will not be able to change (or even access)"]
["OPERPROC","some default values."]
["OPERPROC",null]
["OPERPROC","Input Validations"]
["OPERPROC","-----------------"]
["OPERPROC",null]
["OPERPROC","To assure accuracy in the creation of records, certain fields must be"]
["OPERPROC","filled each time you add a record; some fields even require valid,"]
["OPERPROC","System-recognized entries.  When you select [PgDn], these entries are"]
["OPERPROC","validated by LTH before it stores each record.  If something invalid"]
["OPERPROC","is detected you will be notified and informed of what to do.  For more"]
["OPERPROC","details about setting up Validations, please refer to the chapter"]
["OPERPROC","entitled Validations. Validations will be listed in the chapter"]
["OPERPROC","devoted to the operation you are performing."]
["OPERPROC",null]
["OPERPROC","Processing the Current Record"]
["OPERPROC","-----------------------------"]
["OPERPROC",null]
["OPERPROC","The System will wait until you press one of the keys listed at the"]
["OPERPROC","bottom of the screen before it will begin processing the current"]
["OPERPROC","record.  Until you do so, though, you are free to change or erase any"]
["OPERPROC","of your entries, without affecting the System.  As soon as you select"]
["OPERPROC","a key, LTH goes to work, performing one of the actions listed below."]
["OPERPROC",null]
["OPERPROC",null]
["OPERPROC","Key(s)                                 Purpose"]
["OPERPROC","----------------------------------------------------------------------"]
["OPERPROC","[Esc] Aborts the current record and returns you to display mode,"]
["OPERPROC","without adding the record.   In Continuous Insert (see below),"]
["OPERPROC","all records created previously during the current Insert Mode"]
["OPERPROC","will be saved."]
["OPERPROC","[PgDn]Validates your entries, then adds the current record to the"]
["OPERPROC","System."]
["OPERPROC","Note:"]
["OPERPROC","-----"]
["OPERPROC",null]
["OPERPROC","If you are accessing the last field of an Input Screen, any of the"]
["OPERPROC","following actions will produce the same result as pressing [PgDn]:"]
["OPERPROC",null]
["OPERPROC","Pressing [PgUp]."]
["OPERPROC","Pressing [\u0011ÄÙ]."]
["OPERPROC","Pressing [\u0019]."]
["OPERPROC","Pressing [Ä\u0010] when the cursor is in the last space."]
["OPERPROC","Entering a character into the last space."]
["OPERPROC",null]
["OPERPROC","*[F3]Search allows you to search for records."]
["OPERPROC",null]
["OPERPROC","When you select [F3], you will be asked to enter a search code (a date"]
["OPERPROC","or number, etc.) for the record(s) you want to locate.  The type of"]
["OPERPROC","search code used is determined by the current sort order (see [F7],"]
["OPERPROC","below).  You may enter one or more of the first few characters.  The"]
["OPERPROC","first matching record will become the current record."]
["OPERPROC",null]
["OPERPROC","Key(s)                                 Purpose"]
["OPERPROC","----------------------------------------------------------------------"]
["OPERPROC","Alphanumeric Allows you to enter the search code."]
["OPERPROC","[\u0011ÄÙ]     Searches for any record(s) matching the entered character(s)"]
["OPERPROC","[Esc]     Deactivates Search and returns you to the previous screen."]
["OPERPROC",null]
["OPERPROC","*[F4]Edit allows you to change records."]
["OPERPROC",null]
["OPERPROC","Scroll through the list until you highlight the record you want to"]
["OPERPROC","edit; then select [F4].  Input Validations and operating procedures"]
["OPERPROC","are virtually the same as [F2] Add.  One record is edited for each"]
["OPERPROC","[F4] selection."]
["OPERPROC",null]
["OPERPROC","Key(s)                                 Purpose"]
["OPERPROC","----------------------------------------------------------------------"]
["OPERPROC","[Esc]  Cancels any changes just made and returns you to display mode."]
["OPERPROC","All fields will be restored to their original states."]
["OPERPROC","[PgDn] Validates your entries, adds the changes to the System, then"]
["OPERPROC","returns you to display mode."]
["OPERPROC",null]
["OPERPROC","*[F5]Delete allows you to delete records."]
["OPERPROC",null]
["OPERPROC","Scroll through the list until you highlight the record you want to"]
["OPERPROC","delete; then select [F5].  LTH will respond by asking if you are"]
["OPERPROC","certain you want to delete the current record.  An answer of \"Y\""]
["OPERPROC","permanently removes the record; \"N\" saves it.  One record is deleted"]
["OPERPROC","for each [F5] selection."]
["OPERPROC",null]
["OPERPROC","If associated detail records exist for the current record, you will be"]
["OPERPROC","notified and asked whether you still want to delete the record.  A"]
["OPERPROC","response of \"Y\" permanently deletes the record and all related details"]
["OPERPROC",null]
["OPERPROC","*[F6]Print creates a printout of the current record."]
["OPERPROC",null]
["OPERPROC","Scroll through the list until you highlight the record you want to"]
["OPERPROC","print; then select [F6].   When you select [F6], one of two things"]
["OPERPROC","will happen:"]
["OPERPROC",null]
["OPERPROC","1. The printout will automatically be sent to the currently set up"]
["OPERPROC","printer, and you will return to display mode."]
["OPERPROC",null]
["OPERPROC","2. If associated detail records exist for the current record, you"]
["OPERPROC","will be asked if you would like to have them printed with the"]
["OPERPROC","printout.  A response of \"Y\" prints the current record and the"]
["OPERPROC","related details;  \"N\"  prints only the current record."]
["OPERPROC",null]
["OPERPROC","Setting Up Printers"]
["OPERPROC","-------------------"]
["OPERPROC",null]
["OPERPROC","There are two levels for setting up printers:"]
["OPERPROC",null]
["OPERPROC","a. Personal Printer Configuration, see [Alt]-[S], below."]
["OPERPROC","b. System Printer Configuration, refer to the UTILITIES chapter."]
["OPERPROC",null]
["OPERPROC",null]
["OPERPROC","*[F7]Sort allows you to change the order in which records are"]
["OPERPROC","displayed on the screen."]
["OPERPROC",null]
["OPERPROC","When you select [F7] a menu will appear, from which you can change the"]
["OPERPROC","current sort order.  In addition, the new Sort Order field(s) will"]
["OPERPROC","appear in the left-most column(s)."]
["OPERPROC",null]
["OPERPROC",null]
["OPERPROC","Note:"]
["OPERPROC","-----"]
["OPERPROC",null]
["OPERPROC","Sort Orders determine what type of search code is used when you"]
["OPERPROC","select [F3] Search.  If records are sorted by Project Number, for"]
["OPERPROC","example, when you select [F3], LTH will ask you to enter the Project"]
["OPERPROC","Number of the record you want to locate."]
["OPERPROC",null]
["OPERPROC",null]
["OPERPROC","*Special Keys is the name used for various combinations of keys, like"]
["OPERPROC","[Alt]-[S], whereby you simultaneously press two keys  \"Alt\" and \"S\"."]
["OPERPROC","Also included in this category is the [Alt]-[T] key."]
["OPERPROC",null]
["OPERPROC",null]
["OPERPROC","[Alt]-[C] Creating Change Requests."]
["OPERPROC","This option allows you to enter LTH change requests. See \"Change"]
["OPERPROC","Requests\", below."]
["OPERPROC",null]
["OPERPROC","*Menus"]
["OPERPROC",null]
["OPERPROC","A menu is a list of options from which you select the operation you"]
["OPERPROC","want to perform.  LTH uses menus to show you what options are avail-"]
["OPERPROC","able and allow you to quickly and easily access them, with just a"]
["OPERPROC","single keystroke."]
["OPERPROC",null]
["OPERPROC","An example of your menu:"]
["OPERPROC",null]
["OPERPROC","MAIN MENU"]
["OPERPROC","ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ"]
["OPERPROC","³ SERVICE REQUESTS"]
["OPERPROC","³ PROJECTS"]
["OPERPROC","³ LOOKUP TABLE MENU"]
["OPERPROC","³ REPORTS MENU"]
["OPERPROC","³ UTILITIES MENU"]
["OPERPROC",null]
["OPERPROC",null]
["OPERPROC","Use the up or down arrow keys to move from option to option and [\u0011ÄÙ]"]
["OPERPROC","to activate the highlighted one.  [Esc] moves you backwards through"]
["OPERPROC","menus.  On the Main Menu, pressing [Esc] will prompt the box asking"]
["OPERPROC","if you want to Exit the System \"Y\" will take you out of LT HELPDESK"]
["OPERPROC","Note:"]
["OPERPROC","-----"]
["OPERPROC","You may enter the first letter of an option name to quickly activate"]
["OPERPROC","the first matching option."]
["OPERPROC",null]
["OPERPROC",null]
["OPERPROC","*Display Screens"]
["OPERPROC",null]
["OPERPROC","Display Screens allow you to view (not Add, Edit or Delete) records."]
["OPERPROC","They are usually in the form of lists, displaying important details"]
["OPERPROC","about a particular group of records.  The \"current\" record is always"]
["OPERPROC","the highlighted record."]
["OPERPROC",null]
["OPERPROC","Most computer screens appear in display mode first and are, in that"]
["OPERPROC","way, considered \"Display Screens.\"  When [F2]Add or [F4]Edit are"]
["OPERPROC","selected (if applicable), they change to input mode and are then"]
["OPERPROC","considered \"Input Screens\"."]
["OPERPROC",null]
["OPERPROC","*Input Screens"]
["OPERPROC",null]
["OPERPROC","Input Screens are for adding and processing records.  They are"]
["OPERPROC","essentially computerized forms with blanks (called fields), into which"]
["OPERPROC","specific information is to be inserted, using the Alphanumeric Keys on"]
["OPERPROC","your keyboard."]
["OPERPROC",null]
["OPERPROC","Use the Navigational Keys to access input fields and Special Keys to"]
["OPERPROC","process records."]
["OPERPROC",null]
["OPERPROC","*Processing Screens"]
["OPERPROC",null]
["OPERPROC","LTH often combines the functions of Input Screens and Display"]
["OPERPROC","Screens.  These screens are referred to as \"Processing Screens\"."]
["OPERPROC",null]
["OPERPROC","There are three types:"]
["OPERPROC",null]
["OPERPROC","* Detail Screens"]
["OPERPROC","* Summary Screens"]
["OPERPROC","* Detail/Summary Screens"]
["OPERPROC",null]
["OPERPROC","Each has a unique appearance, function, and set of operating proced-"]
["OPERPROC","ures.  The idea here is that you will be able to process every record"]
["OPERPROC","in the System by using only three types of Processing Screens.  The"]
["OPERPROC","types of records may change from module to module, but the operating"]
["OPERPROC","procedures stay the same throughout the System."]
["OPERPROC",null]
["OPERPROC","Like most computer generated screens, including menus, Processing"]
["OPERPROC","Screens always appear in display mode first, and you are expected to"]
["OPERPROC","initiate and control processes using the Navigational Keys, Function"]
["OPERPROC","Keys or Special Keys."]
["OPERPROC",null]
["OPERPROC","- Detail Screens use the same screen as both an Input Screen and a"]
["OPERPROC","Display Screen, detailing one record at a time."]
["OPERPROC",null]
["OPERPROC","In display mode, Detail Screens function as standard Display Screens"]
["OPERPROC","displaying one record at a time and allowing you to quickly find and"]
["OPERPROC","view the one(s) you want, using the Navigational Keys or [F3]Search."]
["OPERPROC","When you select [F2]Add or [F4]Edit, the screens change to input"]
["OPERPROC","mode and you can add or edit records right on the same screen."]
["OPERPROC",null]
["OPERPROC","- Summary Screens operate the same way as Detail Screens, only instead"]
["OPERPROC","of detailing one record at a time, they contain a summary of related"]
["OPERPROC","records."]
["OPERPROC",null]
["OPERPROC","In display mode, Summary Screens function as standard Display"]
["OPERPROC","Screens, displaying several records at a time and allowing you to"]
["OPERPROC","quickly find and view the one(s) you want, using the Navigational"]
["OPERPROC","Keys or [F3] Search.  When you select [F2]Add or [F4]Edit, the"]
["OPERPROC","corresponding Detail Screen will appear, in input mode, waiting for"]
["OPERPROC","you to enter information."]
["OPERPROC",null]
["OPERPROC","- Detail/Summary Screens combine the operations of one Detail Screen"]
["OPERPROC","and one Summary Screen."]
["OPERPROC",null]
["OPERPROC","The Summary Screen at top lists the existing records.  The Detail"]
["OPERPROC","Screen at bottom details the record currently highlighted in the"]
["OPERPROC","Summary Screen. Use the Navigational Keys to highlight entries in"]
["OPERPROC","the Summary Screen and Function Keys to process the highlighted"]
["OPERPROC","record.  The Detail Screen is used for [F2]Add or [F4]Edit."]
["OPERPROC",null]
["OPERPROC","*Help Lists"]
["OPERPROC",null]
["OPERPROC","Help Lists are Display Screens which are used during input mode to"]
["OPERPROC","help you select valid information to put into fields of Input Screens."]
["OPERPROC",null]
["OPERPROC","For example, if you are adding a record and select [PgDn], LTH will"]
["OPERPROC","check to make sure certain fields have been filled correctly.  If an"]
["OPERPROC","incorrect entry is found, you will be notified and given a Help List,"]
["OPERPROC","from which to have the System enter a valid one for you. Help Lists"]
["OPERPROC","are simply Validation Screens, reformatted to allow you to select"]
["OPERPROC","entries from them."]
["OPERPROC",null]
["OPERPROC","The System will automatically highlight the closest match to the"]
["OPERPROC","invalid entry (if any).   Use the standard Navigational Keys to"]
["OPERPROC","highlight other entries and [\u0011ÄÙ] to insert the highlighted entry"]
["OPERPROC","into the appropriate field.  [F3] Search will allow you to quickly"]
["OPERPROC","access an entry."]
["OPERPROC",null]
["OPERPROC","Instead of typing every single character of long records, it may be"]
["OPERPROC","faster and easier to use Help Lists.  Simply enter the information"]
["OPERPROC","you want into the screen, leave whatever field(s) you want blank,"]
["OPERPROC","then select [PgDn].  If any of the blank fields happen to be"]
["OPERPROC","\"validated fields,\" a Help List will appear so you can quickly select"]
["OPERPROC","an entry."]
["OPERPROC",null]
["OPERPROC","*Entering Dates"]
["OPERPROC",null]
["OPERPROC","Dates should be entered in the following format: mm/dd/yy.  If you"]
["OPERPROC","enter an invalid date, such as \"44\" for \"dd\", you will be notified"]
["OPERPROC","and required to enter a valid date before continuing."]
["OPERPROC",null]
["OPERPROC","Furthermore, the date and time are only as accurate as your computer"]
["OPERPROC","system's date and time."]
["OPERPROC",null]
["OPERPROC",null]
["OPERPROC","*Screen Save Feature"]
["OPERPROC",null]
["OPERPROC","If you are processing records and have not pressed any key for a while"]
["OPERPROC","the screen of your monitor will automatically be cleared and a snake"]
["OPERPROC","will move on and off the screen.  This is done to prolong the life of"]
["OPERPROC","your monitor.  To restore the screen simply press any key on the"]
["OPERPROC","keyboard."]
["OPERPROC",null]
["OPERPROC","*If A Database File Does Not Contain Records"]
["OPERPROC",null]
["OPERPROC","A database is a normally large file of interrelated records.  When a"]
["OPERPROC","database file does not contain any records, though, some Function Keys"]
["OPERPROC","on the corresponding Processing Screen will be  inaccessible.  The"]
["OPERPROC","message \"Database Contains No Records ... Press F2 to Add.\" will be"]
["OPERPROC","displayed at the bottom of the current screen, indicating that some"]
["OPERPROC","commands (like [F3] Search or [F4] Edit) are only applicable when"]
["OPERPROC","records exist within the database."]
["OPERPROC",null]
["OPERPROC","To gain access to all available functions, add records by selecting"]
["OPERPROC","[F2]Add."]
["OPERPROC",null]
["OPERPROC",null]
["OPERPROC","*Creating LT helpdesk Change Requests"]
["OPERPROC",null]
["OPERPROC","LTH is equipped with a self-documenting program whereby users can"]
["OPERPROC","request changes to the System.  Frequent users probably will see where"]
["OPERPROC","certain routines might be modified to suit their needs better. By"]
["OPERPROC","pressing [Alt]-[C] users will be able to enter change requests."]
["OPERPROC",null]
["OPERPROC","When you select [Alt]-[C], a screen will appear.  The Change Request"]
["OPERPROC","screen is a standard Detail/Summary Screen.  You are free to enter any"]
["OPERPROC","comments you like; there are no Input Validations."]
["OPERPROC","* ALT-[S] will allow another person to login to LT helpdesk while some-"]
["OPERPROC","one is already in the system, If the newuser logins successfully"]
["OPERPROC","the main menu is prompted. If the login is unsuccessfull the previous"]
["OPERPROC","user is put back where he/she was before the process began."]
["OPERPROC",null]
["OPERPROC",null]